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Last updated 5 October 2026
Refund eligibility depends on the service purchased and, where applicable, the rules of the relevant domain registry and upstream provider. SKAVON does not promise refunds it cannot actually honor upstream.
Domain registration is submitted to the registry promptly after payment. Once a registration request has been accepted by the registry, it generally cannot be reversed or refunded - this is a registry-level rule, not a SKAVON policy choice. If registration fails on SKAVON's or the registrar's side (the domain was never actually registered), you are refunded in full - see "Failed registration" below.
Renewals follow the same principle: once submitted to the registry, a renewal is generally not refundable. If you did not intend to renew and contact SKAVON before the renewal has been processed with the registry, we will make a reasonable effort to stop it, but cannot guarantee this once the request has already gone through.
Transfer fees are generally non-refundable once a transfer has been initiated with the losing registrar, per standard registry rules.
If SKAVON charges you but the underlying domain action fails to complete (for example, a provider error prevents registration from ever reaching the registry), you are entitled to a full refund of that charge. This is visible in your order status in your dashboard as "Registration failed" rather than silently resolved.
Hosting is set up when you press "Set up my website", not when you pay. If you ask for a refund before that point, you are refunded in full. Once the hosting account has been created, we have already paid for the whole term, so it is not refundable, except where we failed to deliver what you bought, in which case you are refunded in full.
Business email is set up immediately after payment, for the term you chose. Once it has been set up it is not refundable, except where we failed to deliver it, in which case you are refunded in full. The free trial involves no payment.
We set a virtual server or a multi-site hosting plan up within 2 hours of your payment, for the term you chose: monthly, every 3 or 6 months, or a year. If you ask for a refund before we have set it up, you are refunded in full. Once it has been set up it is not refundable, except where it cannot be made to work as described and we are unable to fix it, in which case you are refunded in full. A renewal is applied as soon as your payment is confirmed and is not refundable once it has been applied, except where we failed to apply it. These plans do not renew by themselves: we remind you before the term ends, and you renew it from your account.
Business Launch is one payment for a domain, a year of hosting, two mailboxes and a small website we build for you. The domain is registered straight after payment and follows the domain rules above. For the rest, if you ask for a refund before we have begun setting up your hosting, mailboxes and website, those parts are refunded in full. Once we have begun, that work is not refundable, except where we failed to deliver what you bought, in which case you are refunded in full. Later changes and pages beyond the five included are quoted separately before any work starts.
Cancel anytime from your dashboard. Access continues until the end of the period you already paid for; SKAVON does not pro-rate or refund partial periods.
5 working days from the date of purchase
SKAVON does not offer a blanket "every domain is refundable" guarantee, and does not claim any ICANN-mandated refund program beyond what ICANN and the relevant registry actually require. Where a specific TLD's registry has its own refund/grace-period rules, those rules govern, not a generic promise made here.
Email support@skavon.in with your order ID. You will receive a clear determination of eligibility along with the reason, not a bare approval or denial.